Terms of Service

Store Name: Woodcraftain
Last Updated: December 19, 2025

Welcome to Woodcraftain. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to be bound by these Terms. If you do not agree, please discontinue use of our services.

1. Eligibility & Use of Website

By using this website, you confirm that you are at least the age of majority in your jurisdiction or are using the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes.

2. Products & Descriptions

Woodcraftain offers handcrafted wooden furniture and related products. Due to the natural characteristics of wood and handcrafted production, slight variations in color, grain, or finish may occur and are not considered defects.

We make every effort to display products accurately but do not guarantee that product images or descriptions are error-free.

3. Pricing & Payments

All prices are listed in USD unless otherwise stated.
Payments are securely processed through PayPal or other authorized payment providers.

We reserve the right to refuse or cancel any order due to pricing errors, product availability, or suspected fraudulent activity.

4. Order Acceptance & Cancellation

An order is considered accepted once payment is successfully processed.
Orders may be canceled within 24 hours of placement. Once an order enters processing or production, cancellation may not be possible.

5. Shipping & Delivery

Shipping timelines, costs, and delivery estimates are outlined in our Shipping Policy.
Estimated delivery times are not guaranteed and may be affected by carrier delays or unforeseen circumstances.

6. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy.
Please review that policy carefully before placing an order.

7. Intellectual Property

All website content, including text, images, logos, designs, and graphics, is the property of Woodcraftain and may not be copied, reproduced, or used without prior written permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Submit false or misleading information

  • Attempt to interfere with website security

  • Violate intellectual property or other rights

9. Limitation of Liability

To the fullest extent permitted by law, Woodcraftain shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Indemnification

You agree to indemnify and hold harmless Woodcraftain from any claims, damages, or expenses arising from your violation of these Terms or misuse of our services.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this page.

12. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws of the United States.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: support@woodcraftairy.com
Phone: +1 916 710 9236
Address:
280 Gloucester Road,
Causeway Bay,
Hong Kong Island,
Hong Kong SAR