FAQ
1. How long does order processing take?
All orders are processed within 7–10 business days.
This includes order verification, quality inspection, production, and secure packaging.
Orders placed after 08:00 PM (MST) will be processed on the next business day.
2. How long does delivery take after my order is shipped?
Once your order has shipped, delivery typically takes 3–7 business days.
Total estimated delivery time:
10–17 business days from the date the order is placed.
3. Will I receive an email after placing my order?
Yes. You will receive an Order Confirmation Email immediately after your purchase is successfully completed.
If you do not see the email, please check your spam or junk folder.
4. Will I be notified when my order ships?
Yes. Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.
5. When will my tracking number become active?
Tracking numbers generally become active within 24–48 hours after the shipment has been handed over to the carrier.
6. Which shipping carriers do you use?
We work with reliable carriers to ensure safe and timely delivery, including:
USPS
FedEx
UPS
The carrier is selected based on package size and delivery destination.
7. What should I do if my tracking information is not updating?
If tracking details do not update within 5 business days, please contact our customer support team for assistance.
8. Do you offer free shipping?
Yes. We provide Free Standard Shipping on all orders within the United States, with no minimum purchase requirement.
9. What should I do if my delivery is delayed?
Delivery delays may occur due to weather conditions, natural events, or carrier-related factors beyond our control.
If your order is delayed beyond the estimated delivery timeframe, please contact us and we will assist you promptly.
10. How can I contact customer support regarding shipping?
For any shipping-related questions, please contact us using the details below:
Address: 280 Gloucester Road, Causeway Bay, Hong Kong Island Hong Kong SAR
Phone Number:+1 916 710 9236
Email:support@woodcraftairy.com