Refund & Return Policy
Last Updated: December 19, 2025
Thank you for shopping with Woodairy. We value your satisfaction and aim to provide a smooth and transparent return and refund process. Please review the policy below carefully before requesting a return.
1. Policy Summary
Below is an overview of our return and refund guidelines for your convenience:
Return Period: Within 30 days of delivery
Return Method: Mail-in returns
Condition of Items: New, unused, and in original packaging
Restocking Fee: None
Return Shipping Cost:
Free for defective, damaged, or incorrect items
Customer-paid for change-of-mind returns
2. Return Timeframe
You may request a return within 30 days from the date your order is delivered.
Requests submitted after this period will not be eligible for a return, refund, or exchange.
3. Return Eligibility Requirements
To qualify for a return, the following conditions must be met:
The item must be unused and in original condition
Original packaging and tags must be intact
Proof of purchase (order number or receipt) is required
Items Not Eligible for Return
Personalized or custom-made products (unless defective)
Gift cards
4. Restocking Fees
We do not charge any restocking fees on returned items.
5. Return Shipping Responsibility
Our Responsibility
If your item is:
Defective
Damaged during transit
Incorrectly shipped
We will cover the return shipping cost and provide a prepaid return label.
Customer Responsibility
If the return is due to:
Change of mind
Ordering the wrong size, color, or variant
No longer needing the item
The customer is responsible for the return shipping costs.
6. How to Request a Return
To begin a return process:
Email us at support@woodairy.com
with your order number and reason for return
If approved, we will send return instructions (and a prepaid label if applicable)
Securely pack the item in its original packaging
Ship the item to the address provided below
Return Address:
1500 N Grant St, Ste N
Denver, CO 80203
United States
Returns sent without prior approval will not be accepted.
7. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 2 business days.
Approved refunds are issued to the original payment method within 7 business days
Processing times may vary depending on your bank or payment provider
Delayed Refunds
If you have not received your refund:
Check your bank or payment account
Contact your card issuer or bank
Reach out to us if the issue persists
8. Exchanges
We only offer exchanges for items that arrive defective or damaged.
For size or preference changes, we recommend returning the item for a refund and placing a new order, as customers are responsible for exchange shipping costs.
9. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Address: 280 Gloucester Road, Causeway Bay, Hong Kong Island Hong Kong SAR
Phone Number:+1 916 710 9236
Email:support@woodcraftairy.com