Privacy Policy

Store Name: Woodcraftain
Last Updated: December 11, 2025

Woodcraftain (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party payment providers)

Non-Personal Information

  • Browser type

  • IP address

  • Device information

  • Pages visited and browsing behavior

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate with you regarding orders, shipping, or inquiries

  • Improve our website, products, and services

  • Send order confirmations, updates, and customer support responses

  • Prevent fraud and maintain website security

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

All payments are processed through secure third-party payment gateways such as PayPal.
We do not store or have access to your full credit or debit card details.

4. Sharing Your Information

We may share your information only when necessary with:

  • Shipping and logistics partners for order delivery

  • Payment processors to complete transactions

  • Legal authorities if required by law or to protect our rights

All third parties are required to protect your personal information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Remember user preferences

You can disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information.
While we strive to use commercially acceptable means to protect your data, no online transmission is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Woodcraftain does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be effective immediately upon posting on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Address: 280 Gloucester Road, Causeway Bay, Hong Kong Island Hong Kong SAR
Phone Number:+1 916 710 9236
Email:support@woodcraftairy.com