Shipping Policy

Store Name: Woodcraftain
Last Updated: December 11, 2025
Order Cut-Off Time: 08:00 PM (GMT-07:00) Mountain Standard Time (MST)

Thank you for shopping with Woodcraftain. We are committed to delivering your handcrafted products with care, accuracy, and efficiency. Please review our shipping policy below.

1. Shipping Area & Cost

  • We currently ship within the United States only.

  • Free Standard Shipping is available on all orders.

  • No minimum purchase is required.

2. Order Processing & Production Time

Processing time is separate from shipping time. All orders go through order verification, quality inspection, finishing, and secure packaging before shipment.

As our products are handcrafted wooden items, additional time is required to maintain high-quality standards.

  • Processing / Production Time: 7–10 business days
    (Monday–Friday, excluding weekends and holidays)

  • Order Cut-Off Time: 08:00 PM (MST)
    Orders placed after the cut-off time will be processed on the next business day.

3. Shipping Time & Estimated Delivery

Once processing is complete, your order will be handed over to the shipping carrier.

  • Transit Time: 3–7 business days

  • Total Estimated Delivery Time:
    Approximately 10–17 business days from the date the order is placed

Delivery times may vary depending on location, carrier performance, and external factors.

4. Shipping Carriers

We work with trusted shipping carriers to ensure reliable delivery, including:

  • USPS

  • FedEx

  • UPS

The shipping carrier is selected based on package size and destination.

5. Order Tracking

  • Once your order ships, you will receive a Shipping Confirmation Email with your tracking number.

  • Tracking numbers usually become active within 24–48 hours.

  • You can track your order using the link provided in the email or on the carrier’s website.

If tracking information does not update within 5 business days, please contact us for assistance.

6. Address Changes & Order Modifications

  • Requests for address changes or order modifications must be made within 24 hours of placing the order.

  • Once an order enters the processing stage, changes or cancellations may not be possible.

  • Woodcraftain is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

7. Delayed or Missing Packages

Delivery delays may occur due to weather conditions, natural events, or carrier-related issues beyond our control.

  • If your order is delayed beyond the estimated timeframe, please contact us.

  • Any missing or damaged items must be reported within 48 hours of delivery.

8. Contact Information

For any questions regarding this Shipping Policy or your order, please contact us:

Address: 280 Gloucester Road, Causeway Bay, Hong Kong Island Hong Kong SAR
Phone Number:+1 916 710 9236
Email:support@woodcraftairy.com